Working Smarter

You might remember the Jet Blue flight attendant who melted down a few years back after a passenger wouldn’t apologize when his luggage came down on the attendant's noggin. The attendant went on the intercom shouting obscenities, grabbed a couple beers, and slid down the emergency escape chute. 

It may have felt good for a moment, but in retrospect, he would have handled things differently. When we act on fight-or-flight impulse, we do dumb things, because our brain isn’t thinking, it’s simply reacting with the raw emotion of a cornered animal.

Meltdowns don’t solve any problem and cause a bunch of others. Some people are much better at managing transient emotions than others, and that tells us something very important. That means that there is a way to manage pressure, because some are able to do it.

EYE OF THE STORM

Staying calm is a good idea because that's when we have use of all our faculties, when the 21st century brain, not our caveman/woman brain that thinks it's the year 100,000 B.C., is in charge. The storm may be raging all around us, but the goal is to avoid getting swept up in it, to stay in the eye of the storm, in it but not of it.

Letting the storms set us off isn’t productive or healthy. As soon as the stress response goes off, we are not in control of our modern brain anymore. It’s been hijacked by the raw emotions of the amygdala. Stress undermines intellect. We make decisions from fear, panic, or rage. Bad decisions.

With emotions on a hair-trigger, we send curt emails, snap at people, lose focus, and push any semblance of work-life balance further from reach. Stress suppresses the play equipment in our brains and locks in a danger signal that suppresses the immune system until you turn off the false signal. The reality is high-pressure situations are challenging, but they're not life-or-death as your ancient brain thinks. Our stress-management classes and coaching and work-life balance programs provide tools to reframe the thoughts that drive stress.

CONTROLLING DEMANDS

We can change the thoughts that turn demands into pressures our clueless ancient brain thinks we can’t cope with. The definition of stress is high demands and low control over them. That’s also the definition of being overwhelmed. When we feel we can’t cope, that triggers the stress response, which causes everything to feel more overwhelming, since it exaggerates the threat. When you believe you can’t cope, your ancient brain misinterprets that feeling as “I’m going to die.” Off goes the fight-or-flight response.

We can change the I-can’t-cope self-talk when we are under the gun. What are your thoughts when you're overwhelmed?

•Too much to do

• Everything has to be done now

• I'll never get it all done

• I won't be able to cope

I won’t be able to cope is the bottom line of all fear. I won’t be able to handle it. 

YOU CAN COPE

The solution is letting your brain know you can cope. That means coming up with another story than the one being supplied by the panicked brain.Yes, I have 200 emails, but I can handle it. It's not life-or-death and doesn't warrant your body's emergency system being activated.

The strategy we all need is Value Questioning. Don’t feed the mental accelerators by making everything urgent. Qualify it. Ask two questions:

What’s the urgency of doing it now?

What are the consequences of waiting?

THE POWER OF PATIENCE

Patience is the key to staying calm in the storm. Patience is a word we usually hate to hear, because when it comes up, it usually means we’ve lost it.

It’s really about self-regulation. Patience gives us impulse control. We’re not children. We don’t have to go off when something flares up. Patience is the exercise of managing pace, ego, and emotions.

Patience isn’t passive. It’s a state of active non-reaction. We have to call it up consciously, and use it to override our emotional reflexes—and put the 21st century brain back in charge of the runaway train.

There are truckloads of apps that claim to boost productivity, but the biggest bang for your effectiveness buck may come from something that is seldom on the radar in a 24/7 workday: physical vitality. You can’t get a whole lot done, say brain scientists, when you’re at the cognitive equivalent of being drunk, the condition we’re in when we don’t get enough sleep.

A recent study reported in the International Journal of Workplace Health found that besides a good night's sleep, exercise is another productivity tool at our disposal. People who get exercise during the day are 23% more productive at work. This backs up other studies, including one at Stockholm University, showing that people who exercise during the workday get more done. The Stockholm research found that people were more productive taking 30 minutes for exercise during the day than if they worked straight through.

It’s proof that quality of hours counts more than quantity, particularly in the knowledge economy, where the main productivity tool is attention. Exercise builds new connections between brain neurons and helps increase attention and focus.

More Energy Available to the Self

Exercise also energizes, providing one of the little-known keys to productivity and work-life balance—physical vitality. The University of Rochester’s Richard Ryan has done a host of fascinating research into the realm of vitality, which he defines as “energy available to the self.” You know it when you’ve got it. And when you don’t. Vitality is an ongoing status report of feeling up to the day or not.

How much more effective are you when you have a tide of physical energy at your back, a feeling you can take on anything? Do you have that now? Do you feel vital and alive on a daily basis? That’s a difficult state to find when we work in a nonstop style that drains energy and doesn’t replace it through refueling breaks in the action.

Vitality is a conscious feeling of energy, aliveness, interest, and enthusiasm, the definition of engagement. Vitality helps keep us energized throughout the day and push through the rough patches. It’s been linked in Ryan’s research with many well-being traits—self-motivation, positive mood, good self-esteem, life satisfaction, autonomous behavior, all of which are hallmarks of work-life balance.

Tension, Anger Decrease Energy

Energy for output comes from input that keeps our batteries charged, something we need just like iPods and smartphones. Where do we get energy? From doing things that restore and energize us—exercise, play, rest, music, intrinsic motivation—doing things for the inherent interest—eating nutritious food. Tension, anger, and depression decrease vitality.

Humans are not hard drives with hair. Our energy is limited to the supplies we provide it. There’s a belief that we can go all day and night, because we’re just sitting on our butts. But the brain scientists I talk to tell me that it’s just the opposite. The brain goes down well before the body, and that's when we have productivity outages.

Stepping back is essential to going forward with the vitality needed to get the job done effectively. We all know the declining level of performance that happens when we feel exhausted. After a certain amount of time on task, brains need a reset.

Rebooting the Brain

Brains have to reset every 90 minutes, or they start fading. Jim Goodnight, CEO of one of the top organizations for work-life balance in the country, SAS Institute, a software company in North Carolina, believes his employees can’t do more than two hours of continuous time on task without making mistakes, especially coders.

He’s right in tune with how our minds and bodies work. We have a built-in rest cycle designed to replenish the energy we burn up. It’s a pattern known as ultradian rhythms, recurrent 90-minute cycles that take us from high to low alertness during the day and through the various stages of sleep at night.

Sleep researcher Nathan Kleitman called this pattern the rest-activity cycle. When we get to the end of the period, alertness wanes. We feel fidgety, find it hard to focus, get drowsy. That’s when it’s time to get up and refuel.

Psychobiology researcher Ernest Rossi says we are programmed to want to take a 20-minute break after every 90 minutes of intense focus or time on task. And it’s not just that we want a break, says Rossi, we actually need one if we hope to operate at peak effectiveness and efficiency.

Mind Your Ultradian Rhythms

Ignore your ultradian rhythms long enough, and you’ll be on your way to what Rossi calls “Ultradian Stress Syndrome,” which can lower your immunity and seriously diminish your ability to accomplish anything.

Researchers have repeatedly demonstrated that productivity increases after breaks in the action, since the respites allow us to recover from fatigue and sustain higher levels of effort. Breaks reduce stress, injuries, and absenteeism, all of which make us more productive. You get a lot more done when you’re at work than sidelined. Mandara Savage and Darren Pipkins found that recovery periods reduce fatigue and decrease decline of productivity

It's pretty simple: Physical vitality keeps the tank full and determines how much we get done, how fast, and whether we are satisfied with what we've done afterwards. I can't think of a better productivity tool. And there's no app to download. 

Happy 2014, everyone! I hope it’s a great one for you. One way to help make it that way is to use that precious window of openness we have at the beginning of the year when we are receptive for a nanosecond to new things  and resolve to do something different this year: not take stress but turn off the danger signals that drive it.

Hiding in plain sight, this toxic saboteur can ruin your work and health with a trip to the ER and a sinkhole of medical bills. You may think you're handling it, but that's usually an illusion, supplied by the adrenaline released by the stress response, which masks the damage to your body by giving you a sense you're powering through it.

Brian Curin, 39, thought he was managing risk well as president of footwear retailer Flip Flop Shops, which has more than 90 locations. Yes, he had pressure, but he exercised and ate well. He could handle it. He did feel a little off, though, and had a faint ache of something resembling heartburn.

Curin decided to pay his doctor a visit. Blood work, a resting EKG and a respiration test were negative, but a stress test and an angiogram turned up a big problem: four blocked arteries, one of them at 100 percent—not what Curin expected at his age. Without open-heart surgery, he could have been dead within weeks.

"I was extremely lucky," says Curin, whose wake-up call prompted him to start a campaign, The Heart to Sole: Creating a Stress-Free America, to lobby for stress-testing at all companies and to support the American Heart Association's My Heart, My Life program. "If something doesn't feel right, it's probably not. Get it checked out."

Because the human brain's fear central, the amygdala was built for life-and-death scenarios 100,000 years ago, it doesn't know how to process the social stressors of the modern world. As a result, we react to stressful events as life-and-death before we think and become easy prey for chronic stress, which compromises the immune system, increases the bad cholesterol and decreases the good kind. Bravado and busyness can keep us in denial mode until the paramedics arrive.

You're not much good to your work and family from six feet under. This year, let’s make a vow to keep the sirens at bay with these essential stress-reduction strategies.

1. Pay attention to your body. Insomnia, heart palpitations, anxiety, bowel issues--they're trying to tell you something. See your doctor.

2. Make stress-testing as routine as dental checkups.

3. Cut stress by reducing time urgency. Every minute is not life or death.

4. Identify the story behind the stress and reframe it from catastrophic to a new story: "Yes, I've got 300 e-mails, but I can handle it."

5. Build stress-relief techniques into your schedule—meditation, progressive relaxation, exercise, a hobby.

6. Set boundaries. Sixteen hours of work a day is not sustainable. Find the "just enough" point in a given day or project.

7. Check email at designated times. Four times a day is the most productive email checking schedule.

8. Delegate or get help. Doing it yourself can cost well more than the price of a helping hand.

9. Step back. Brains have to reset every 90 minutes. Breaks increase mental functioning and interrupt stress.

10. Get a life. The best stress buffer is a life beyond work. Remember that?

If you would like to get yourself and/or your organization off to a great start for 2014, a stress management program can be one of the best investments you make all year. Our stress reduction tools pay off many times over in dramatically less medical costs and higher productivity and engagement. Click below for more information and prices.

Fifty percent of your potential happiness is genetic, say researchers. Sorry about that. You can't do much about that. Another 10 percent comes from your circumstances (geography, family, health). Sorry again. That leaves you with 40 percent you can actually do something about. This falls into a realm known as "intentional activities."

It turns out that your happiness depends on the proactive choices you make to participate on this planet, your experiences.

The participant experience is one of the most potent and least known paths to happiness, work-life balance, and a thriving life. Engaged leisure activities gratify core needs, such as competence, autonomy, and connection with others, like nothing else.

Researchers Leaf van Boven of the University of Colorado and Cornell's Thomas Gilovich have found that one of the best ways to balance work and life better is with experiences. We're happier when we choose experiences over items you can buy at a store. Whether it's a vacation, painting a canvas, playing chess, taking a dance class, or walking a park trail, these moments of full engagement contact a deeply personal realm that feeds core needs. 

Researcher Thomas DeLeire examined nine categories of consumer goods and found that only one was related to happiness: leisure experience products, from vacations to tennis rackets and sports products.

ALIVE TO THE MOMENT

We spend most of our time caught up inside our heads, locked in perpetual analysis. Direct experience gets us out of the thought factory and into the life-participant column, alive to the moment.

That's a good place to be, since most anxieties and stress come from the two tenses we're not in. Experiences are the nexus of now and a great work-life balance equalizer. The road to life satisfaction runs straight through engagement, both at work and at home.

Experiences don't get on our radar, because we are conditioned to go for external rewards. Experience is an intrinsic affair, done for internal goals like learning, excellence, fun, and growth. But here's something that may make it easier to make the leap to a more experiential life: People actually like you better when they see you as someone with interesting experiences.

Van Boven and his colleagues Margaret Campbell and Thomas Gilovich found in a 2009 study that people were very interested in the doings of experiential people. Experience is two mints in one: a direct route to your own happiness, and an admired path by others.

Why is this realm so potent? Experiences can't be compared to anyone else's experience, so they don’t lose their value through social comparison like objects do. They are your personal event. Also, you don't habituate to experiences as you do with a new car or phone. The new car smell won't last, but the memory of a vacation or a dance lesson will.

MEMORIES PRIME MOOD

The interactive nature of experiences sets off multiple neuron firings in the brain that form memories that stick with you, creating the positive memories that remind you that you like your life.

The more positive and novel the recent experiences you can recall, the higher your life satisfaction, report researchers Kennon Sheldon and Sonja Lyubomirsky. Another reason experiences are so fulfilling is that they tend to be done with others, satisfying our core need for social connection.

There's a different skill-set needed to activate a participant life. Unlike the work side, which is about outcomes and results, the point of life experiences is simply to be in them for the inherent learning, fun, challenge, or growth. Some of the most important skills are those that open the door to direct experiences, from attention-directing, to risk-taking (not worrying if you look like a fool in the dance class), to the pursuit of competence.

FULL IMMERSION

The magic of direct experience comes from its ability to root us fully in the moment of living. Vacations, and particularly adventure travel, such as the adventure tours offered by companies who are members of the Adventure Travel Trade Assoc., are superb at immersing us in the unfolding engagement of our experience. Active leisure experiences, whether it's biking, hiking, or cultural interactions, crowd out the self-referential part of the brain that pumps out worries in other tenses. 

You can't be anywhere else than where you are when you're immersed in your experience, which makes it a great stress management tool. There’s no room for self-talk about the past and worries about what's going to happen tomorrow. The ego gets benched, allowing the authentic self to step forward to enjoy, learn, or try without the judgment killjoy of the external agenda (How am I doing? What am I going to get out of it?). The experience itself is enough.

When you're in an activity where your skills meet a challenge, you're vaulted into the higher realms of optimal experience, or flow, a state of absorption so complete that your thoughts and deeds are one.

This is as good as it gets on the third planet from the sun, as close to anything that can be imagined to what we know as happiness, as Mihaly Csikszentmihalyi, the father of flow, has put it.

And it’s out there, if you are.

If you'd like to explore the power of full-life activation, click the button below or check out our Work-Life Balance program and online classes page.

When the person next to you yawns, chances are very good that you are going to be breaking into a yawn, too, even if you are not sleepy in the slightest. When someone laughs for a long time, it's very hard to resist a grin or chuckle.

And when your stressed-out colleague is demanding a meeting right now, the alarmed face quickly incites yours to mimic it. Now you’re stressed too, as a result of what is known as second-hand stress. Like second-hand smoking, it can be very harmful to your health.

We all have a copycat streak in us, thanks to social circuitry that makes us yawn and panic when others do. As a social animal, we are built to relate to others, so much so that we physically reflect back their expressions and movements.

The urge to echo is triggered by what are known as mirror neurons, brain cells that mimic the actions or emotions of others. While they help us learn, understand, and bond, they can also be our undoing when the channeled behavior is the emotional contagion of stress.

THE MYSTERY OF THE STEREO YAWN

Mirror neurons were first identified in the 1990s by Italian scientists studying how the brain controls mouth and hand movements in macaques. Researchers found that a distinct batch of cells lit up when the monkees performed or even observed specific movements. 

Mirror neurons are thought to operate similarly in humans. Located near motor neurons responsible for movement, speech, and intention to act, they simulate the actions and emotions of others and give us the impulse to do so—thus, one of life’s great mysteries, the contagious yawn. You’re not remotely sleepy, but you cut loose with a jaw-popper after the person next to you has done the same.

A study in Switzerland using fMRI scans found a connection between the mirror neuron system and higher cognitive empathic functions. When subjects in the study were shown photos of people yawning, a region in the mirror neuron system was activated.

Even if we’re not physically imitating what we see, mirror neurons still fire off a simulated version of the activity in your head as if you actually did it. It’s all designed to help us learn, understand, empathize, and connect with what others are doing and feeling. Too often, though, what’s mirrored is the stress of coworkers, managers, and significant others, and that is bad for teams and organizations, as triggers get passed down the line. 

PASS-ALONG STRAIN

Researchers have long known about the infectious nature of stress. Pass-along strain runs rampant in relationships and work settings. Studies have shown that there is "crossover" stress from one spouse to the other, between coworkers, and "spillover" from the work domain to home. The stress contagion effect, as it’s known, spreads anxiety like a virus. Our mirror neurons help suck us into the emotional eruptions of others.

Emotions are highly contagious, and that can be highly dangerous when the emotional storms of others reflexively trigger the stress response in us. Stress is a factor in five out of the six leading causes of death, according to the CDC.

Stress suppresses the immune system, lowers the good cholesterol, increases the bad, and leaves decision-making up to a hysterical corner of your ancient brain that can’t compute the social stressors of the modern world. It can lead to any number of illnesses and conditions, from insomnia, to cardiovascular disease, to heart attacks, and undermines decision-making, judgment, and thinking. 

I work with fire and rescue crews who see very tough things in their work every day. If they absorbed all the pain and grief they witnessed, they could not do their jobs. The same is true for all of us. Yes, we want to be empathetic and understanding, but we don't want to take on the stress and anger of others.

You don’t have to mirror anyone else’s stress—or listen to the alarms of your own stress equipment, which are equally false (unless you are in a true life-or-death moment). The key to resisting the emotional contagion of stress is overriding the double-team autopilot of the reflex stress response and your mirror neurons, being able to catch yourself.

OPT OUT OF EMOTIONAL CONTAGION

You can reduce the frenzy of someone else’s deadline or frenzy by stepping back and identifying the real story—it’s not an emergency, it’s not your stress, it’s not a crisis. It's what is in someone else's head. Separate what is the other person's mind from yours. 

By using proven stress management processes, you can turn off the false danger signal. Instead of mirror neurons directing you to feel stress, you can use them as a tool to better understand why a person is going off, and, as a result, why you don’t have to.

We can let others know that we would prefer to be dealt with in a way that doesn’t treat every event as Apocalypse Now or threaten our health. Others don’t know they are as much of a conduit for stress as a fiber optic cable is for data. Let them know.

Reduce interactions with the stress conductors in your life. And put a selection of photos on your computer or smartphone of people in the act of yawning to catch yourself when the false alarms of others set you off. Yawn, and move on.

If you would like to learn about how to control stress in your team or organization, click the button below for details on our stress management programs.

Bouncing back: Punching bags are good at it; humans, less so. A growing body of evidence, though, suggests you can ward off tailspins by building up your reserves of the best antidote to adversity: positive emotions, the hidden engine of resilience.

"We call it the 'undo effect,'" says Barbara Fredrickson, author of Positivity and a professor of psychology at the University of North Carolina, Chapel Hill, whose research has upended our understanding of a group of emotions that were once considered trifling but are now seen as central to persistence, innovation and success.

"Positive emotions help speed recovery from negative emotions," Fredrickson says. "When people are able to self-generate a positive emotion or perspective, that enables them to bounce back. It's not just that you bounce back and then you feel good--feeling good drives the process."

Negative emotions undermine the brain's capacity to think broadly and find creative solutions. The vise grip of fear and stress and the emotions they generate--anger, blame, panic, resentment, shame--limit thought to a narrow field that obscures options. In the work environment, negativity causes teams to lose flexibility and the ability to be curious. Positive emotions act as a seldom-used stress management tool.

"Losses loom larger than gains," Fredrickson explains. "Our mind is drawn into this mental time travel, and we're obsessing about something negative that happened in the past or we're worrying about what will happen in the future."

She has determined that you can reframe adversity and be more effective every day by countering negative loops with a buried resource--the well of joy, hope, amusement, gratitude, interest, appreciation, awe and other buoyant emotions we can call on as needed. These low-key assets have the power to calm blood pressure and operate as a kind of reset button for stress-addled minds and bodies. It's a kind of built-in well of work-life balance.

In one of her studies, test subjects whose anxiety was driven sky-high by an impending public speech were able to reverse negative cardiovascular effects in less than a minute by viewing relaxing imagery. They were shown a tranquil film clip of ocean waves, a puppy playing, a sad film or a neutral screen saver depicting an abstract display of lines. Sensors tracking heart rate, blood pressure and artery constriction showed that those watching the seemingly positive imagery recovered the fastest. Another study, this one based on daily reports of positive and negative emotions, found that the more positive emotions people experienced, the more their resilience levels grew, enabling them to let go of negative events faster.

A report Fredrickson co-wrote on bouncing back from business failures ("Beyond hubris: How highly confident entrepreneurs rebound to venture again") suggests that the resources generated by positive emotions can help people overcome setbacks and start new ventures. In fact, the report contends, positive emotions have been shown to help businesspeople negotiate better, improve decision-making, boost creativity and drive high-performance behavior.

"Positive emotions expand awareness and attention," Fredrickson says, which is critical for anyone looking for an opportunity or trying to solve a problem. "When you're able to take in more information, the peripheral vision field is expanded. You're able to connect the dots to the bigger picture. Instead of remembering just the most central event, you remember that and the peripheral aspects, too."

Working with mathematician Marcial Losada, Fredrickson has discovered a tipping point of positive-to-negative emotions that spells the difference between flourishing and floundering. "It seems like we need at least three positive emotions to open and lift us up to counter every single negative emotion that drags us down," she says. "The good news is that the positive emotions don't need to be intense or profound. They can be rather mild. They just need to be frequent."

One of the easiest ways to combat the negative tide is through appreciation or gratitude. Fredrickson advises asking yourself what in your current situation you could be treasuring that you're not. Connecting with someone over a shared interest or amusement is another superb way to shift out of the negative frame. Or step back when you've hit a wall and take a break. Bring some music into your day.

The three-to-one ratio isn't something you need to meet every hour or day, but over time, if you're making deposits to your positivity bank, you get a big dividend. "There's really solid evidence that the positive emotions you feel today predict tomorrow's and next week's and next month's success, health and quality relationships," Fredrickson says, "because they build your resources and resilience."

Call it tension, pressure, or overwhelm. Whatever your term for stress, the fact is that just about every office has no shortage of it, and that’s bad news for productivity and profits. Stress costs American business a staggering $407 billion a year, reports U. C. Irvine researcher Peter Schnall. Unmanaged stress is the biggest source of long-term absence at any company.

Studies show that stress undermines intellect, decision-making, planning, motivation, retention, revenue, and just about anything an organization is trying to accomplish. This should make stress management an essential tool at any company. Ignoring stress is far more costly than a stress management program and is compounded daily by the toll of mistakes, medical bills, conflict, absenteeism, and crisis mentality spread by stress.

Few of organizations ever get the hard facts on stress's impact on business. I find that management takes steps to rein in stress and burnout once they have the research data in hand. So let’s do that now with a look at the top four bottom-line reasons why stress management is one of the most cost-effective strategies to improve productivity, engagement, and profits.

1. Stress management programs increase productivity. Chronic stress is antithetical to getting things done. It keeps brains constricted to perceived crises, drives panic mode, and fuels emotional decisions. Stress is a major factor in presenteeism, the phenomenon of being physically at the office but mentally checked out from cognitive exhaustion or anxiety. Presenteeism means lost productive time, from a reduced quantity of work, to time not on task, and conflicts with others. Stress also undercuts innovation and creativity by fixating brain neurons on problems, instead of solutions. Studies show that stress management programs can increase productivity—6% in a study by Kathryn Rost—by restoring mental functioning and cutting absences. Another stress management program increased sales revenue by 23% and reduced absenteeism by 24% (Munz, Kohler, Greenberg, 2001).

2. Stress management provides huge savings by cutting the costs of stress-related illnesses and absences. Injuries tend to be what most people focus on with disability claims, but what’s not generally known is that 90% of workplace disabilities are illnesses (Jauregui, Schnall, 2009). The major driver of chronic illnesses and conditions is chronic stress, which suppresses the immune system, increases the bad cholesterol and decreases the good kind. Stress is a factor in five out of the six leading causes of death, from heart disease to diabetes. More than two dozen studies show the connection between job stress and heart disease, which is very costly for any organization. Costs for stressed workers are five times higher than they are for the average employee (Goetzel). Sick employees produce much less than healthy employees and are often absent. The tab from absenteeism at large companies is $3.6 million per year (Bureau of Labor Statistics).

3. Job stress causes good employees to leave. Stress management makes them want to stay. Forty percent of those who leave their jobs each year do so because of stress (Hoel, Sparks, Cooper, 2001). As I’m sure you know, this is very expensive. Turnover costs average 120-200% of the salary of the employee. The list of retention costs is long—separation pay, the cost of temporary workers, hiring costs, the time spent recruiting and interviewing a replacement, testing costs, training costs, lost productivity during the transition, and impacts on coworkers who may have to do more to pick up the slack. A study by Nextera Enterprises found that industries with high turnover have 38% lower earnings. Manufacturing companies that have less than 3% turnover have been found to be almost 170% more productive than firms with turnover more than 20% (Jusko, Industry Week, 2000).

4. Stress and the last stage of chronic stress, burnout, kill engagement. Stress management builds the vitality and resilience that fuel engagement. Employees with job stress have higher levels of anxiety (Bourbonnais, Brisson, Moisan, 1999), more depression (Mausner-Dorsch, Eaton, 2000) and hostility (Bosma, Stansfield, 1998). Stress, burnout, depression, and hostility are the opposite of engagement’s qualities of vigor and dedication. They drive disengagement, people too distracted, mad, or ill to put the needed effort into their work. Since stress is highly contagious, the crisis mentality and cynicism spread to infect your whole team or organization, dragging down engagement with them. There is a direct line from healthy employees to engagement and healthy bottom lines.

The reflex with stress is to look away or deny it. The evidence says that doesn’t work. Not dealing with stress actually enables it, since stress is fueled by uncontested rumination, something that happens when stress is not taken on and resolved, but, instead replayed over and over.

Stress management programs root out the patterns and thinking that drive stress by reframing stress reactions, building resilience and coping skills, and creating healthy renewal strategies that buffer the pressures that sap emotional resources. At a time when everyone has to do more with less, stress management is as essential to an organization’s earnings outlook as any new product launch. 

If you would like to free up the engaged energy of your staff, increase productivity, and cut health costs, click the button below for details on our stress management program and visit our Stress Management page. Get proven tools to work smarter and more effectively.

It's the gospel of productivity in a maxed-out world: Multitasking helps you get more done faster. The only thing is, it doesn't, says David Meyer, a cognitive scientist at the University of Michigan, where he serves as director of the Brain, Cognition and Action Laboratory.

"When you perform multiple tasks that each require some of the same channels of processing, conflicts will arise between the tasks, and you're going to have to pick and choose which task you're going to focus on and devote a channel of processing to it," explains Meyer, one of the country's leading experts on multitasking.

Meyer has been at the forefront of research for several decades on how the brain processes information and copes with multitasking. He has investigated the brain's speed, accuracy and memory in information processing while working with psychologist David Kieras for the Office of Naval Research. A study Meyer co-wrote on the limitations of multitasking ("Executive Control of Cognitive Processes in Task Switching") went viral in 2001, setting off the first awareness of the counterproductivity of simultaneous tasks.

Meyer's work has documented that humans have distinct bandwidth challenges, which makes multitasking problematic. It turns out the brain's ability to process information is limited in a variety of ways—from processing channels to limits on data volume, velocity and working memory—that stymie true, simultaneous activity. Multitasking multiplies only frustration.

MENTAL BROWNOUTS

Counter to conventional wisdom, you can't do two high-cognitive tasks at once, Meyer says. When you're on the phone and writing an e-mail at the same time, you're not doing them at the same time. You're actually switching back and forth between them, since there's only one neural channel through which language flows. In that switching there's a cost: stress, as your brain neurons try to get themselves around the new task or where you were on the primary task each time you switch.

"If you have a complicated task, it requires all your attention, and if you're trying to spread your attention over multiple tasks, it's not going to work," he says.

That's heresy in a time-urgent world with the attention span of a macaque on crack. Meyer admits that multitasking is not only getting more prevalent, but it's also "very often highly inefficient and can be dangerous to your health."

Multitasking kicks thoughts down from the top floors to rote mode, where you don't have full attention on what you're doing, triggering mistakes and surface understanding. You wind up on autopilot in a retaliatory pattern of acting before you think. 

Even the most adept multitasker will "crash and burn" trying to resolve simultaneous conflicting demands, Meyer says. That means you could wind up sending the wrong e-mail; blow an account; have a brownout in which too much access to the cerebral grid shuts down critical thinking; or worse, find yourself in a truly hazardous situation, such as driving while using a cell phone.

"When you're driving, you have to use the language channel to talk, read signs, plan your next move. If you're trying to have a cell phone conversation while you're doing that, either the phone conversation will suffer or the driving," Meyer says. He points to the growing number of auto accidents caused by people sending texts from behind the wheel.

SIMULTANEOUS INATTENTION

The conflicts triggered by incessant multitasking can set off chronic stress and slow you down, shredding productivity. In fact, trying to complete two or more tasks at once can take 40 percent more time or longer, depending on the complexity of the task, Meyer says.

Performance isn't the only thing that suffers when brains are overwhelmed by multiple tasking. Creativity and innovation don't come from people who are multitasking. "You ought to be setting aside large chunks of time where you just think," Meyer says. "Einstein was not multitasking when he was dreaming up the special and general theories of relativity."

The good news is that there is hope for the attention-span-challenged, in the form of self-regulation through better time management and scheduling. "If you're disciplined enough, you can map out the usage of your time in a way that minimizes your exposure to interruptions," Meyer explains.

To improve attention and productivity, you have to shift the idea of  multitasking from simultaneous to alternating tasks. You do one task for a while, then another task. Unless you prefer the mistakes, meltdowns, and overwhelm of trying to do what your brain can't.  

If you'd like to get multitasking, interruptions, and information overload under control for your team or office, visit our time management or information management pages, or click the button below for details on our Managing Crazy Busy Workload or Email/Information Overload training programs.

The usual approach to increasing engagement is to demand it and bump up the quantity of work. That can have the opposite effect, say researchers. To really motivate people, it has to come from within each individual, through intrinsic motivation.

A study by Judith Harackiewicz and Andrew Elliot found that employees who are intrinsically motivated are continously interested in the work that they are doing. Inherent interest in task leads to more attention and extra effort.

"It's an illusion that the harder and faster we work, the better our solutions will be," says Diane Fassel, founder of Boulder, Colo.-based Newmeasures, an employee survey firm. "The mindset is that more is better. They're not thinking that effectiveness is more productive than quantity," she says.

It's a focus that can lead to a major dysfunction: disengaged, burned-out employees, simply going through the motions.

Fassel, a Harvard grad, sounded the alarm on the unsustainable workplace in her books The Addictive Organization and Working Ourselves to Death. She discovered that an addiction to busyness drives a contagious loop in which company leaders model bravado behavior that undermines productivity and engagement. To break out of this counterproductive reflex, leaders must gather information about how people work—and how they feel about their work and turn that into the engine of a more productive office: employee engagement.

Engaged employees are more energized, dedicated and committed to their tasks and to the company than folks operating by rote. The oomph they provide, or "discretionary effort," has been shown to increase performance and profits.

The Towers Watson 2012 Global Workforce Study measured 32,000 people in 29 global markets, focusing on engagement brought about in the following areas: leadership (leaders show sincere interest in employees' well-being and earn their trust and confidence); stress, balance and workload (stress levels are manageable, there's a healthy work-life balance and enough employees to do the job); goals and objectives (employees understand how their job contributes to achieving company goals); supervisors (managers assign appropriate tasks, coach employees and behave consistently); and image (the company is held in high regard by the public and displays integrity in business practices).

The study found that companies with the highest engagement levels had an operating margin of 27 percent, while those with the lowest were at less than 10 percent. At disengaged companies, 40 percent of employees were likely to leave in the next two years; at the most-engaged firms, the number was 18 percent.

Employee engagement is a major concern among large companies and human resource professionals, but the proven benefits can't be realized unless concrete steps are taken to change the way management and employees relate to one another. Engagement is the X-factor managers would be wise to harness.

The key is appealing to core psychological needs, such as autonomy, competence, and connection with others that are at the root of the most potent motivation: intrinsic. When people act for the sake of it, for the excellence, craft, service, or challenge, they feel more interested and gratified and deliver extra effort.

When the connection element is improved, with quality communication taking place between manager and employee, the employee feels more trust and value, another key element to eliciting the self-propulsion of engagement.

Feeling valued means that the work culture supports the employees' growth and development, removes obstacles to getting the job done and allows employees to use all of their gifts in the service of the organization. If they don't feel valued, they can burn out quickly. But if they feel valued, they tend to work hard and cope well.

Recognizing value requires effort from leaders to find out what people really think, by taking time to dialogue solutions and showing a willingness to communicate beyond mouse clicks. That means offering positive feedback, looking employees in the eye and affirming that they are doing a good job. Recognizing a good idea or dedication to a project fuels engagement, particularly when it goes to a person's sense of competence, rather than just results. ("I like how you handled that.") A sense of competence is a core psychological need that drives intrinsic motivation and a continuous interest in the work at hand.

A personal touch can go a long way to building an engaged team. It's not just, 'What a great job you did,' but 'When I saw you solve this problem, I realized what a wonderful asset you are to the team, and I can't tell you how much I appreciate that.'

If you would like to unleash the power of engaged effort in your organization, click the button below for details on our employee engagement program and visit our Employee Engagement page. Get the latest tools to unlock your X-factor.

To the outside world, Catherine Thompson England seemed to be handling the pressure of her job as a caseworker for abuse victims well. Though she had told her boss that stress was mounting, it didn't appear to be a problem, since she was getting the job done. But the Pennsylvania social worker was staying late and working at home to do it, a growing trend in a world of tight budgets and understaffing.

Things weren't going well at all. One day the pressure exploded and Thompson England had a breakdown. She was hospitalized for 10 days.

"People don't want to hear about stress, because everybody has it," says Thompson England, who has a five-year-old son. "You will deal with a lot of stress before you reach out, because it's not taken seriously."

Stress has become such a normal part of the day-to-day that it has become a kind of adrenalized wallpaper. Bringing up the subject is to point out the obvious—or that you are a wimp, unable to take it in a bravado world that feigns invincibility. Fear of being wimpy, though, leads to real weakness—physically, since stress plays a role in five out of the six leading causes of death, and financially, since stress costs the nation a boggling $1 trillion a year.

Chronic stress triggers conditions that kill more people every year than cancer and nicotine combined, but it's treated as if it's no more serious than excess gas or bloating. Take a pill and deal with it. Americans certainly do, consuming $16 billion worth of antipsychotics each year and $11 billion in anti-depressants.

There's a disconnect between stress and the conditions it sets off—hypertension, stroke, coronary artery disease, diabetes, insomnia. Many of us watch our cholesterol, get exercise, keep sugar under control, and yet don't do anything to manage the switch linked with the diseases we're otherwise trying to prevent: stress. That's because we've never been taught to take stress seriously—until a heart attack or burnout.

I come across this every day in my work as a stress management educator. There was the manager at a government security agency who had a stroke in his 40s. The real estate agent with panic attacks. The CEO leveled by a heart attack. 

Unlike more exotic bugs and conditions, there is a cure for stress: knowledge. Science knows how to prevent and manage it. The stress response is activated when a perceived threat overloads ability to cope with the danger. It's an early warning system that worked well in hunter-gatherer days when threats to life and limb were frequent, but it doesn't know how to compute the social stressors of the modern world. A number of proven stress management processes can turn off the false alarm of stress. Once the danger signal has been shut off, the stress stops in four minutes.

Job stress is serious business for business leaders who want to cut medical costs and absenteeism, increase performance, and maybe save lives, including their own. Brian Curin, president of Flip Flop Shops, which sells sandals and a casual lifestyle at 80 stores around the country, discovered that he took too casual of an approach to his own health. Though he exercised and ate well, years of stressful business-building had taken a hidden toll. Curin failed a treadmill stress test, and a follow-up angiogram revealed that his heart was starving for oxygen. He had four major blockages, one of them 100 percent—at the age of 38.

"It was years of running as fast as I could go at the speed of business," said Curin. "It really shows the effect that stress can have on you. They said if I had had a heart attack, they wouldn't have been able to help me."

He had to have a quadruple bypass to repair the damage. Curin was so shaken by the experience he decided to do something about it. His company started an initiative with the American Heart Association, My Heart, My Life, to advocate for stress tests at companies and educate customers on stress prevention.

Stress testing, whether by exercise test, ECG, blood pressure testing at work (one out of five people have elevated readings at work but not at home) or other modalities, has to become as routine as dental or cholesterol checks to identify people like Curin, who are unaware of the problem, or England Thompson, who fear reaching out might mark them as a wimp or burden to others.

England Thompson learned she has to speak up more, set boundaries, and share the load with others. "We need to normalize the fact that stress is a very real thing and you don't have to deal with it on your own," she said.

Stress testing, coverable mental health counseling, and social pressure to change macho attitudes can make it acceptable to get help and overcome the shame, bravado, and willful ignorance that feed the chronic disease mill of stress.